Return and Refund Policy
At Hallspatiocovers, your satisfaction is important to us.
If something isn’t quite right with your order, our team is here to assist and make the return process simple and stress-free.
Return Eligibility & Timeframe
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible:
The item must be unused and in the same condition as received
All original packaging and tags must be included
Proof of purchase, such as an order confirmation or receipt, is required
How to Start a Return
To initiate a return, please contact us at:
If your request is approved:
We will provide a return shipping label
You will receive clear instructions on how to return your item
Important:
Items sent back without prior authorization will not be accepted.
Damaged, Defective & Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
Damaged
Defective
Incorrect
Please contact us immediately at:
We will review the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
The following items cannot be returned:
Custom or personalized jewelry
Earrings, for hygiene reasons
Items showing signs of wear or use
Original shipping fees paid at checkout
We also do not accept returns for:
Sale or clearance items
Gift cards
If you are unsure whether your item qualifies, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
Submit a return request first
Wait for approval
Place a new order separately
This helps ensure faster and more accurate processing.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must:
Be unused and in original condition
Include original packaging and tags
Include proof of purchase
Refunds
Once we receive and inspect your return:
We will notify you of approval or rejection
Approved refunds will be issued within 10 business days to your original payment method
Please Note:
Banks or credit card providers may require additional processing time.
If 15 business days have passed after approval and you have not received your refund, please contact us at:
Refused Shipments & Dispute Resolution
If you wish to cancel an order or request a refund, please contact us first:
Please do not initiate a chargeback before contacting us, as this may delay resolution.
We are committed to resolving concerns quickly and fairly.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank
If the issue persists, contact us at:
Return Address
A return shipping label provided by us is required before sending any items.
Return Address:
A & M PROPERTY LLC
20750 VENTURA BLVD #420
WOODLAND HILLS, CA 91364
United States
Thank You
Thank you for choosing Hallspatiocovers —
where elegant jewelry meets everyday confidence and timeless style.